FAQS

FAQ

DO YOU OFFER VEGAN ITEMS?

In July, 2021 I released my first ever vegan cookies! I look forward to expanding the range as the business grows. Check the shop to see my current offering of vegan products.

DO YOU MAKE ANY GLUTEN FREE ITEMS?

I am currently working on my gluten free offering and appreciate your patience. To be the first to find out about new products, follow me on any of my social media channels or by subscribing, by email, at the bottom of any page.

HOW DO I KEEP MY PURCHASES FRESH?

All SANCHA products are delivered in boxes to keep them fresh and safe in transit. Feel free to keep them in the box when they arrive or dispense them into an airtight container. I highly recommend enjoying your freshly baked purchase as soon as possible for the best experience.

HOW LONG DO SANCHA PRODUCTS LAST?

SANCHA products are made without preservatives and so should be enjoyed as soon as possible. Although the expected shelf life for most baked items is between 5-7 days, they are best enjoyed within 3 days of purchase. 

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HOW LONG DOES THE FREE DELIVERY TAKE?

To maintain freshness, all SANCHA products are shipped on the same day that they are baked. Orders are currently sent by 1st Class Royal Mail, so should arrive the next working day. In some circumstances it may take slightly longer.

DO YOU OFFER A SUBSCRIPTION SERVICE?

Yes! In Spring, 2022, the SANCHA Cookie Club was launched. This subscription allows customers to enjoy SANCHA products monthly and also provides some unique and exclusive member benefits. More information about the SANCHA Cookie Club.

DO YOU OFFER GIFT CARDS?

Both digital and physical gift cards are now available. Physical gift cards are available directly to purchase at markets and events.

Digital gift cards are available to purchase anytime, right here at sancha.co.uk. Find out more about SANCHA gift cards.

HOW OFTEN DO YOU DO MARKETS?

The best way to find out more information about upcoming events and markets is to check the events page.

SANCHA products are available throughout the year with free delivery right here, on my store, at sancha.co.uk.